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Outline Systems helps insurers grow. Our company got its start when the team decided to devote their full attention and energies on an emerging challenge -- workflow automation for the distribution of Insurance. Since then, we've maintained a steady, exclusive tie with insurance, mostly Property and Casualty Insurers. We've devoted considerable time and energy to understanding workflows and processes and then setting out to provide the tools and systems that support and improve those workflows.


ITIL Process Consulting

Service Management addresses the support and management of IT services. What about architecture, operational support infrastructure or application design? Transforming your IT organization into an agile, highly responsive enterprise requires enhanced care of all aspects of your environment infrastructure, services and applications. Outline offers an ITIL-based process strategy to help you transform, integrate and maintain the entire IT enterprise. Outline offer organizations with people, process and technology to assist them implementing ITIL based process.

Service Delivery Assurance

What do we offer as part of ITIL Process Consulting?

Certified and accredited consultants

We assist organizations to define and implement successful IT process improvement strategies with help of consultants having profound knowledge on ITIL framework. Outline can offer organizations with ITIL Service Manager/Practitioner certified.


A critical first step in an implementation project is to understand the current situation in relation to the desired ITSM improvement goal; this should be done through a formal process maturity assessment. Our consultant offer insight into an organization's IT process environment and provides an objective view for planning and building process improvements. Based on the results, an ITSM improvement plan may be developed, identifying which ITIL processes to focus on first for quick wins and maximum benefits.

Knowledge base and Toolset

Templates, Documents and tools to help get the ITIL process defined and implemented rapidly.

Implementation of Certified ITSM Tool

As recognition for ITIL increases, organizations need an easy way to identify tools that will support their needs, and vendors want to stand out from an increasingly competitive software market. Outline can offer the following

  • Consultant having knowledge on Tools certified for ITSM
  • Knowledge on Tools covering the following process within ITIL (Incident, Problem, Change, Configuration, Availability, Release, SLM)

Workshop and Training

Outline offers various ITIL workshop and trainings helping employees in a organization to gain insight into ITIL framework.